Refund & Cancellation Policy.

Effective Date: January 1st, 2026

At LAMORRRA, we are committed to delivering high-quality web design and website management services with professionalism, transparency, and integrity. Because our services involve custom creative work and dedicated time, this Refund & Cancellation Policy outlines how cancellations, refunds, and subscription services are handled.

By purchasing our services, you acknowledge that you have read, understood, and agreed to this policy.

Website Design Projects

Initial Deposits

To reserve your project and begin work, an upfront deposit may be required.

All deposits are non-refundable. Deposits secure your place in our production schedule and compensate for planning, consultation, research, design preparation, and project setup completed prior to development.

Project Payments

The remaining balance is due according to the payment schedule outlined in your proposal or invoice.

Payments for Website Design, paid in full, will grant a website based on the package is completed accordingly.

Completed websites will not be published or launched until all outstanding balances have been paid in full.

Project Cancellation

Clients may request to cancel a website project at any time by providing written notice or contacting LAMORRRA.

If cancellation occurs after work has begun:

  • All payments made up to the cancellation date are non-refundable.

  • The client remains responsible for payment of all work completed, hours invested, and expenses incurred prior to cancellation.

  • Any completed work delivered before cancellation remains subject to LAMORRA's intellectual property and licensing terms until all outstanding balances are paid.

If cancellation occurs before work has begun, only amounts paid beyond the non-refundable deposit may be eligible for refund at LAMORRRA's discretion.

Website Management Subscriptions

Website management plans are billed separately on a recurring monthly basis via invoices from LAMORRRA.

Subscriptions renew automatically unless canceled by the client.

Subscription Cancellation

Clients may cancel their subscription at any time by submitting written notice or contacting LAMORRRA before their next billing date.

Cancellation will become effective at the end of the current billing period.

No partial-month refunds or prorated credits will be issued for unused time remaining in the current billing cycle.

Subscription Refunds

Monthly subscription payments are non-refundable once processed.

Because time, scheduling, support availability, and maintenance resources are reserved each month, refunds cannot be issued for:

  • Unused update requests

  • Unused support time

  • Reduced website activity

  • Temporary business closures

  • Lack of client communication

  • Changes in business needs

Unused services do not roll over into future billing periods unless expressly stated in your service agreement.

Additional Services

Services requested outside the scope of your selected package or subscription are billed separately.

Examples include:

  • Additional website pages

  • Major redesigns

  • Branding services

  • Copywriting

  • Custom functionality

  • Third-party integrations

  • Extensive revisions

Once work has begun on additional services, those charges become non-refundable.

Third-Party Fees

LAMORRRA does not provide refunds for fees charged by third-party providers, including but not limited to:

  • Domain registrations or renewals

  • Email hosting services

  • Google Workspace

  • Payment processors

  • Stock photography

  • Premium plugins or integrations

  • Other third-party software or services

Requests for refunds related to third-party services must be directed to the applicable provider.

Client Delays

Projects may be delayed if required information, approvals, content, or feedback is not provided by the client.

If a project remains inactive due to client inactivity for 7 consecutive days, LAMORRRA may place the project on hold.

Projects inactive for 21 consecutive days may be considered abandoned. Reactivating an abandoned project may require additional fees and revised timelines.

Payments previously made remain non-refundable.

Satisfaction Commitment

We are committed to delivering exceptional work and maintaining open communication throughout every project.

If you are dissatisfied with any aspect of our services, we encourage you to contact us as soon as possible. Whenever reasonable, we will work with you to address concerns, provide revisions within the agreed project scope, and pursue a fair resolution before considering cancellation.

Chargebacks

Clients agree to contact LAMORRRA directly to resolve any billing concerns before initiating a chargeback or payment dispute.

Initiating a chargeback for services that have been delivered or are actively in progress may constitute a breach of our Terms of Service.

LAMORRRA reserves the right to provide documentation, contracts, invoices, project files, communications, and work records to the payment processor in response to any payment dispute.

Exceptions

Refunds outside of this policy are granted solely at the discretion of LAMORRRA.

Any approved exception does not waive or modify this policy for future transactions.

Policy Updates

LAMORRRA reserves the right to modify or update this Refund & Cancellation Policy at any time. Updated versions become effective upon publication on our website unless otherwise stated.

Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

LAMORRRA

Email: contact@lamorrramgmt.com

Phone: (303) 810-0558

Website: https://lamorrramgmt.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Mountain Time) Available most hours of the day regardless of business hours

We value every client relationship and strive to provide a professional, transparent, and positive experience from your first consultation through the ongoing management of your website.